Delivery & Returns

You've placed an order?! We can't wait to get your goodies to you! Please bear in mind, however, that delivery estimates are calculated from the time of despatch, rather than from the moment you place your order. As each product is carefully made, labelled and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn't despatched straight away, don't panic! We're on it.

All orders are usually despatched within 7 working days but could be up to 15 days if we are in a busy season.

 

Shipping

Orders are sent by Parcel Force you will receive an email or text message so you can track and select how you want your delivery to arrive.

Retail Customers

SPEND UNDER £45 - Delivery Charge is £4.95

SPEND OVER £45 - Free Delivery (UK Only)

Wholesale Customers

£7.95 per 30kg

SPEND OVER £300 - Free Delivery (UK Only)

Distributor Customers

£7.95 per 30kg up to 300kg

£90 per 300kg

Private label Customers

£9.95 per 25kg up to 300kg

£90 per 300kg

 

If no one is available at your address to take delivery, Parcel Force will leave you a note you should follow the instructions on the note to re-arrange delivery.

Please note we close for harvest on the 24th December to 3rd of January.

 

Returns

We accept returns for any orders which are damaged in the post or do not live up to your expectations.

If you or your dog aren't completely happy with your delivery for any reason, please get in touch with us within 14 days of delivery by emailing hello@herbaldogco.com.

We're open 9am-5.30pm, Monday to Friday.

 

 

 

 

 

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